CORDAID is implementing the Agriculture Governance Results Improvement (A-GRIP) with Result Based Financing (RBF) approach, supported by the Embassy of the Kingdom of the Netherlands in Uganda. The project is focusing on land tenure and food security governance in 16 districts across 5 regions (Kigezi, Rwenzori, Busoga, Elgon and Lango) of Uganda. In Kigezi region, Kabale, Rubanda, Kisoro and Rukiga districts have been selected to implement the project. To measure community satisfaction assessments, the organization has contracted various Community Based Organizations (CBOs) and to this end, Caritas Kabale Diocese was contracted to work in Kisoro and Rubanda targeting 20 Sub-counties. Specifically, 13 Sub-counties targeted in Kisoro include; Bukimbiri, Busanza, Chahi, Kanaba, Kirundo, Muramba, Murora, Nyabwishenya, Nyakabande, Nyakinama, Nyarubuye, Nyarusiza and Nyundo while the 7 in Rubanda district include Bubaare, Ikumba, Muko, Hamurwa, Bufundi, Ruhija and Nyamweru.
The general objective is to determine whether smallholder farmers, as recorded by district production & marketing office as well as extension workers and Community Development Officers, exist within the community and received the specified services, so as to gather feedback for improvement of extension services an and uptake of Certificate of Customary Ownership (CCO), delivery based on the smallholder farmer’s satisfaction with the provided services. Precisely, Caritas Kabale Diocese has been contracted by CORDAID to conduct Customer satisfaction study to 320 randomly selected smallholder farmers in the 13 Sub-counties of Kisoro and 7 Sub-counties of Rubanda district